What is the warranty on MiYu Furniture products and what does it cover?

Cast Aluminum Frame – Ten Years.  If the cast aluminum frame fails structurally (i.e., broken frame or welds), within ten years from the date of purchase, we will replace or repair the original color and style, if available, or in a similar style if color has been discontinued.

Extruded Aluminum Frame – Ten Years.  If the extruded aluminum frame fails structurally (i.e., broken frame or welds), within ten years from the date of purchase, we will, at factory option, replace or repair the frame in the original color and style, if available, or in a similar style if color has been discontinued.  Stamped aluminum table tops carry the same warranty as extruded aluminum frames.

Powder Coat Finish – Five Years.  If the powder-coat finish peels or blisters within five years from the date of purchase, we will replace or repair the frame in the original color and style, if available, or in a similar style if color has been discontinued.

Fabric on Cushions & Umbrellas – One Year.  If the fabric on a cushion or umbrella tears, mildews, or fades excessively within one year of the date of purchase, we will repair or replace the fabric in the original color and pattern, if available, or in a similar color and pattern if the original has been discontinued.

Umbrellas & Umbrella Bases – One Year.  If an umbrella or umbrella base fails structurally within one year from the date of purchase, we will, at factory option, repair or replace the umbrella or umbrella base in the original color and style, if available, or in a similar style if color has been discontinued.

Component Parts – One Year.  If a component part (glide, bolt, wheel, etc.) fails due to manufacturing defect within one year from the date of purchase, we will, at factory option, repair or replace the part in the original color and style, if available, or in a similar color and style if the original has been discontinued.

Shipping.  If required, MiYu Furniture, LLC will pay for shipping of damaged or replacement products within the contintental U.S. for a period of three years from the date of purchase.  If the product is covered under a warranty for a period of less than three years (fabrics, slings, etc.), we will pay for shipping of the damaged or replacement product during the warranty period only.

Limited Warranty.  This warranty is a limited warranty and applies to the original purchaser only.  Proof of purchase is required.  Photographs may be required in certain instances.  Warranty coverage begins on the date of purchase.  In some cases, there will be a pro-rated charge for the time the product was in use.  This is a residential warranty and does not apply to commercial use.

Note:  MiYu Furniture, LLC or its suppliers may discontinue any component part such as fabric, paint, etc. at any time.

Excusions.  Failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to, freezing or high winds), extreme climate conditions, suntan oil or other chemicals, normal fading, scratching or chipping of the finish, fading, weathering or staining or discoloration of furniture, accidental damage repair or modifications by consumer, glass breakage, commercial use, normal wear and tear are excluded from the warranty.

Winter Storage.  All furniture should be stored in an upright position to allow for proper water drainage.  Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing serious structural damage that is not covered by warranty.

Return of Furniture.  If it becomes necessary to return furniture, the original purchaser must provide proof of purchase when making a claim.  Photographs may be required in certain instances.  Prior written authorization from the factory is required to obtain a Return Authorization (RA) number.  This RA number must be attached to each piece of furniture returned to the factory.

Please contact your MiYu Furniture, LLC dealer for additional information or service.