Return Policy Overview
Upon delivery, please inspect your new patio furnishings before signing the shipping receipt. You will only qualify for a full refund for damaged or defective patio furnishings if you refuse the item(s) at the time of delivery.
Patio furnishings may be returned by freight shipping within 30 days of delivery.
To return an item by freight, please contact Customer Service for assistance. They will also be able to inform you of any return shipping costs.
800-587-1174 M-F 8a-5p Eastern
Please include the following information:
- Your name
- Order confirmation number
- Phone number
- Reason for the return
Items must be returned in new and unused condition with all original materials included with the shipment.
You are responsible to pay the return shipping fee when you return an oversized item for any of the following reasons:
- You refuse a delivery without inspection
- You miss a delivery appointment
- You return a non-defective or undamaged product
All returned oversized items are fully inspected upon their arrival back at our warehouse.
We will give only a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.
Additionally, we reserve the right to deduct the actual return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.
*By purchasing an oversized product, you authorize miyufurniture.com and/or its Carriers to assess additional fees to your credit card as necessary according to the fee schedule described here. We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse.
Damaged and Defective Returns
If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.
In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 5 business days.
By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.
If your shipment is severely damaged, please refuse the shipment, note the BOL “refused due to damage” and contact Customer Service immediately.
If you do not have time for an inspection or the driver rushes you, YOU MUST WRITE “subject to inspection” next to your signature on the Delivery Receipt and BOL.
Damage or Defects found after Delivery and Inspection
If you inspect the shipment and there is not any noticeable damage, but you find concealed damage or defects after the carrier leaves:
- DO NOT discard any of the shipping boxes or packing materials, including the pallet the item may have been delivered with.
- DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
- DO NOT ship the item back to miyufurniture.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.
- Immediately contact Customer Service to report the situation. Include helpful details, such as package condition, how it was received (left at front door/signed for), and description of the damage. If possible, please take several pictures showing the affected area(s). We will work to resolve the issue and, in our sole discretion, we may:
- Arrange a repair or replacement if any items fall under a manufacturer’s warranty;
- Arrange for and pay the cost for repair of an item that does not fall under a manufacturer’s warranty;
- Issue a replacement; or
- Authorize a return
Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of this web site will be uninterrupted or error – free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this web site, you must assume full responsibility for any costs associated with servicing of equipment used in connection with the use of our site. As a visitor to and a user of this web site, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. We shall not be liable for damages of any kind related to your use of or inability to access this site.
Please understand that we have made every effort to display the products featured on our web site as accurately as possible. However, the colors we use – as well as the display and color capabilities of your particular computer monitor – will greatly affect the colors you actually see on the screen. We cannot be held responsible for the limitations of your monitor and cannot guarantee that your monitor’s display of any color, texture, or detail of actual merchandise will be accurate.
We go out of our way to ensure that products presented herein are available for purchase. Occasionally, products are deleted from our product offerings. When an item featured on our web site is no longer a part of our continuing line, we will endeavor to remove that item from the web site.
Web site errors
We endeavor to present the most recent, most accurate and most reliable information on our web site at all times. However, there may be occasions when some of the information featured on our site may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content (as is) and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Our goal is to keep this web site fresh and exciting. We’re constantly refreshing our web site – adding merchandise as new items as they are added to our line or deleting products as they are eliminated from our line. We create timely editorial to replace content that becomes out-dated or out-of-season, move and expand portions of the site in an effort to bring you more, and will continue to increase our services to you as technologies improve. Please understand that we cannot guarantee something you saw on a previous visit to our web site will still be present on our web site when you visit again. We reserve the right to make changes to this web site without prior notice. Should you be unable to locate some particular article of content or piece of merchandise that caught your attention on a previous visit to our site, please contact us and we’ll make every effort to fulfill your requests whenever possible.