Return Policy

Return Policy Overview

Upon delivery, please inspect your new patio furnishings before signing the shipping receipt. You will only qualify for a full refund for damaged or defective patio furnishings if you refuse the item(s) at the time of delivery.

Patio furnishings may be returned by freight shipping within 30 days of delivery.

To return an item by freight, please contact Customer Service for assistance. They will also be able to inform you of any return shipping costs.

800-587-1174 M-F 8a-5p Eastern
support@miyufurniture.com

Please include the following information:

  • Your name
  • Order confirmation number
  • Phone number
  • Address
  • Reason for the return

Items must be returned in new and unused condition with all original materials included with the shipment.

You are responsible to pay the return shipping fee when you return an oversized item for any of the following reasons:

  • You refuse a delivery without inspection
  • You miss a delivery appointment
  • You return a non-defective or undamaged product

All returned oversized items are fully inspected upon their arrival back at our warehouse.

We will give only a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.

Additionally, we reserve the right to deduct the actual return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.

*By purchasing an oversized product, you authorize miyufurniture.com and/or its Carriers to assess additional fees to your credit card as necessary according to the fee schedule described here. We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse.

Damaged and Defective Returns

If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.

In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 5 business days.

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.

If your shipment is severely damaged, please refuse the shipment, note the BOL “refused due to damage” and contact Customer Service immediately.

If you do not have time for an inspection or the driver rushes you, YOU MUST WRITE “subject to inspection” next to your signature on the Delivery Receipt and BOL.

Damage or Defects found after Delivery and Inspection

If you inspect the shipment and there is not any noticeable damage, but you find concealed damage or defects after the carrier leaves:

  • DO NOT discard any of the shipping boxes or packing materials, including the pallet the item may have been delivered with.
  • DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
  • DO NOT ship the item back to miyufurniture.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.
  • Immediately contact Customer Service to report the situation. Include helpful details, such as package condition, how it was received (left at front door/signed for), and description of the damage. If possible, please take several pictures showing the affected area(s). We will work to resolve the issue and, in our sole discretion, we may:
    • Arrange a repair or replacement if any items fall under a manufacturer’s warranty;
    • Arrange for and pay the cost for repair of an item that does not fall under a manufacturer’s warranty;
    • Issue a replacement; or
    • Authorize a return